This page focuses only on this company for consumers of Sukkur Electric Power Company. Enter your 14-digit reference number and instantly see your current bill, due date, units, and payment status. The official portal is bill.pitc.com.pk/sepcobill, and this checker takes live data from that same portal. For a sepco online bill view of the current month, enter your reference number above; the sepco bill result shows amount, due date, units and payment status.
Look at the image below to see where Reference No. is written on the bill. Enter that same 14-digit number in the checker above, without spaces or dashes, and your bill will open. This number is different for every connection. Below it there is also a 10-digit Customer ID, but only the reference number is used to check a bill.
Sukkur Electric Power Company, commonly called SEPCO, distributes electricity in 8 districts of Upper Sindh — Sukkur, Larkana, Khairpur, Dadu, Ghotki, Jacobabad, Kashmore, Shikarpur. Consumers living in this area get their bill from this company. People often also call this bill a “WAPDA bill”, but the name on the bill is SEPCO, because WAPDA no longer issues household bills.
| Detail | SEPCO |
|---|---|
| Full name | Sukkur Electric Power Company |
| Area | 8 districts of Upper Sindh — Sukkur, Larkana, Khairpur, Dadu, Ghotki, Jacobabad, Kashmore, Shikarpur |
| Official bill page | bill.pitc.com.pk/sepcobill |
| Reference number | 14 digits, numbers only |
| Helpline | 118 and 8118 (complaint SMS) |
After the bill opens in the checker, print the duplicate bill or save it as a PDF from the original-bill link. This duplicate is valid at banks, post offices, and payment points. For online payment, the reference number alone is enough in your bank app’s 1Bill section, Easypaisa, or JazzCash. Keep a screenshot of the transaction ID after payment, and check again after 24–48 hours to confirm the paid status.
A SEPCO bill check online starts on the PITC portal, but every matter the portal cannot settle — a wrong reading, a faulty meter, a new connection, a name change — is settled at a SEPCO office. Knowing which office handles your area saves repeated visits, because SEPCO works through a clear chain: the head office in Sukkur handles company-level matters, the operation circles supervise groups of districts, the divisions manage day-to-day operations, and the sub-division is the office most consumers actually visit.
The head office of Sukkur Electric Power Company is at the Thermal Power Station, Old Sukkur, Sindh. This is the seat of the Chief Executive Officer and the company's administration, and it is the address used in the company's filings with NEPRA. Consumers do not need to visit the head office for routine work such as paying a bill, correcting a reading, or registering a complaint; those matters belong to the sub-division. The head office matters when a case has passed through the lower offices without a result, or when correspondence must be addressed to the company itself.
SEPCO also runs a Regional Customer Service Center on Minara Road, Sukkur, which is the customer-facing office for the Sukkur area. It is the right place for billing queries, duplicate bills, complaint follow-up and guidance on applications. Other SEPCO offices are spread across the company's territory: the development and project offices of the company are also located on Minara Road, near the session court in Sukkur, which shows how much of the company's public-facing work is centred on that road.
Below the head office, SEPCO's distribution system is organised into three operation circles: Sukkur, Larkana and Dadu. Each circle is headed by a Superintending Engineer. Circles are divided into divisions, each headed by an Executive Engineer, and divisions are divided into sub-divisions, each headed by a Sub-Divisional Officer (SDO). The sub-division is the office that reads meters, issues bills for its area, handles new connections, replaces meters and receives complaints. The name of your sub-division and division is printed on your bill, and it is the fastest way to find the office responsible for your connection. When you visit, take your CNIC, a copy of your latest bill, and, for meter matters, a clear photograph of the meter showing the reading and the meter number.
For consumers who cannot easily reach a sub-division office, the national electricity helpline 118 and the complaint SMS service on 8118 work for all SEPCO areas, and complaints can also be filed on the PITC complaint portal, CCMS. These channels create a written record with a tracking number, which is why they are better than an unrecorded phone call when a matter is disputed. Office timings follow government working hours on working days; field staff who read meters and attend faults work on rosters that cover the rest of the week, so a fault reported on a holiday is still attended, while counter work such as a new connection file is handled on working days.
| Office level | Where it sits | What it handles |
|---|---|---|
| Head office | Thermal Power Station, Old Sukkur | Company policy, administration, escalated cases, correspondence to the company |
| Regional Customer Service Center | Minara Road, Sukkur | Billing queries, duplicate bills, complaint follow-up, application guidance for the Sukkur area |
| Operation circle | Sukkur, Larkana, Dadu | Supervision of divisions, circle-level complaints, works planning |
| Division | District and town level, under each circle | Operations, maintenance, revenue and complaint supervision for its area |
| Sub-division | Local town and neighbourhood level | Meter reading, billing, new connections, meter replacement, first point for complaints |
| Customer service / helpline | 118 (call), 8118 (SMS), CCMS portal | Complaint registration and tracking for all SEPCO areas |
SEPCO was created to serve upper Sindh. It was established on 23 November 2010 as a separate distribution company, taking over part of the territory that had previously been served by HESCO, under a PEPCO notification of July 2010. Its service territory covers the districts of upper Sindh along the Indus, from the Punjab border in the north to the edge of the HESCO territory in the south.
The core districts served by SEPCO are Sukkur, Ghotki, Khairpur, Kashmore (Kandhkot), Jacobabad, Shikarpur, Larkana, Kambar-Shahdadkot and Dadu. In addition, the company's licence area includes small pockets on the edges of neighbouring districts, including parts of Jamshoro, Naushehro Feroze, Shaheed Benazirabad and Rahim Yar Khan. This is why the count of districts is sometimes given differently in different listings: the settled core is nine districts, with fringe pockets beyond them. A consumer who lives near a district boundary should go by the company name printed on the bill rather than by the district count. If the name on the bill is SEPCO, this page is the right place for a SEPCO bill check online, whatever the district.
The three operation circles divide this territory for administration. The Sukkur circle covers Sukkur, Ghotki and Khairpur and the surrounding areas; the Larkana circle covers Larkana, Kambar-Shahdadkot, Shikarpur, Jacobabad and Kashmore; and the Dadu circle covers Dadu and the southern parts of the territory. Circle boundaries follow the subdivision structure rather than district lines alone, so a town near a boundary can fall under a neighbouring circle's sub-division. The company name and the sub-division printed on your bill are the final word on which office serves you.
The table below lists the districts with the main towns served in each. It is a guide for identifying your area, not a boundary map. New housing schemes and villages on the edge of a town are connected through the nearest sub-division, and the sub-division name on a neighbour's bill is the most reliable local check.
| District | Main towns and areas served |
|---|---|
| Sukkur | Sukkur city, Old Sukkur, Rohri, Pano Aqil |
| Ghotki | Ghotki town, Mirpur Mathelo, Daharki, Ubauro |
| Khairpur | Khairpur city, Gambat, Kot Diji, Ranipur, Sobhodero |
| Kashmore / Kandhkot | Kandhkot, Kashmore town and surrounding areas |
| Jacobabad | Jacobabad city, Thul, Garhi Khairo and surrounding areas |
| Shikarpur | Shikarpur city, Lakhi, Khanpur and surrounding areas |
| Larkana | Larkana city, Ratodero, Naudero, Dokri, Bakrani |
| Kambar-Shahdadkot | Kambar, Shahdadkot, Warah, Nasirabad and surrounding areas |
| Dadu | Dadu town, Mehar, Khairpur Nathan Shah, Johi and surrounding areas |
Two boundary points cause the most confusion. First, the southern edge of SEPCO territory meets HESCO territory; consumers around Dadu, Jamshoro and Naushehro Feroze should go by the company name on the bill, because both companies serve pockets in that belt. Second, the northern edge meets the Punjab border near Rahim Yar Khan; a small number of connections there fall under SEPCO while most of Rahim Yar Khan district is served by MEPCO. In both cases the printed company name settles the question, and the checker for the wrong company will return no record for a reference number belonging to the other company.
Every SEPCO bill carries the same set of fields, and understanding them makes it easier to spot an error early. The bill is produced on the PITC billing system, so the layout is shared with other distribution companies, but the company name, reference number and sub-division are specific to SEPCO.
The reference number is the most important field. It has fourteen digits and is printed near the top of the bill under the label "Reference No." Its structure identifies the batch, the sub-division, the account and a check digit, which is why the number is unique to one connection and why entering it wrongly produces a "no bill record" result. Below it, the bill also shows a ten-digit Customer ID. The Customer ID identifies the consumer record, but the checker on this page uses the fourteen-digit reference number. Keep both numbers: the reference number for checking and paying the bill, and the Customer ID for correspondence where the office asks for it.
Next, the bill shows the consumer's name and address, the tariff category and the sanctioned load, and the meter number. The tariff category says whether the connection is domestic, commercial, industrial, agricultural or another class, and it decides which set of slab rates applies. The sanctioned load, measured in kilowatts, is the load the connection was approved for; fixed charges are linked to it, and running a much larger load than sanctioned can lead to a load notice. The meter number links the bill to the physical meter on your premises; when reporting a faulty meter, always quote this number together with the reference number.
The consumption section shows the previous reading, the present reading, and the units consumed, which is the difference between the two readings. Where the meter records peak and off-peak use separately, those readings appear as well. The billing month, the bill issue date and the due date follow. Two amounts matter most: the amount payable within the due date, and the amount payable after the due date, which adds a late payment surcharge. Paying even a day late can move the bill to the higher figure, so the due date deserves more attention than any other date on the bill.
The charges section breaks the total into parts. Energy charges are the cost of the units used, worked out slab by slab so that each block of units is charged at its own rate. Fixed charges are a standing amount linked to the connection. The fuel price adjustment, usually shortened to FPA, is a separate line that moves from month to month with fuel costs. Government charges appear as GST, electricity duty and other levies, and a television fee is included as a small fixed line. Arrears, if any, show an unpaid balance carried from an earlier bill, and adjustments or instalment lines show corrections or agreed payment plans. If any line looks wrong — a reading far above your meter, a tariff category that does not match your use, or arrears for a bill you already paid — photograph the meter, keep the payment receipt, and raise the matter before the due date so the correction can be considered in the same billing cycle.
A duplicate bill is a reprint of the same bill SEPCO produced, and it is accepted wherever the original is accepted. After a SEPCO bill check online, the bill can be printed or saved as a PDF from the original-bill view. Banks, post offices and payment points accept the printed duplicate, and the reference number on it is all that an online channel needs. If the paper bill has not arrived, the duplicate is the bill; there is no need to wait for the postman before paying, and waiting can push the payment past the due date.
Payment can be made through several channels. Bank mobile apps and internet banking accept the bill through the 1Bill service using the fourteen-digit reference number. Easypaisa and JazzCash wallets and agents accept the same number. Payment can also be made in person at bank branches, at ATM machines that offer bill payment, and at post offices. Whichever channel is used, the reference number must be entered without spaces or dashes, and the amount should be checked against the bill before confirming, because a payment posted to a wrong reference number is difficult to reverse.
After payment, keep the receipt. For an online payment, save a screenshot showing the transaction ID, the reference number, the amount and the date. For a counter payment, keep the stamped receipt. The paid status on the portal usually updates within one to two working days; checking again after 24 to 48 hours is a sensible habit. If the status still shows unpaid after that time, take the receipt to the sub-division office and ask for the payment to be traced, rather than paying again. A second payment for the same bill creates a credit balance that must then be adjusted, which takes longer than a trace.
Consumers who cannot pay the full bill at once should speak to the sub-division office before the due date. Distribution companies can allow payment in instalments in deserving cases, under the rules in force and with the approval of the competent officer. An instalment arrangement is not automatic and is not granted by the helpline alone; it is recorded against the connection so that later bills reflect it. Paying only part of a bill without an arrangement leaves the rest as arrears and can attract the late surcharge, so the arrangement should be confirmed in writing before relying on it.
The sub-division office is the front door for almost every service connected with a SEPCO connection. The most common requests are described below. For each of them, the office works from the reference number, so quote it at the start of any visit or call.
A new connection is applied for through the national Electricity New Connection (ENC) portal at enc.com.pk, and the application is processed by the sub-division for the area. The applicant selects the company and sub-division, states the connection type and load, and uploads the required documents, which generally include proof of ownership or lawful occupation of the premises, CNIC copies, an affidavit, and a wiring test report from a licensed contractor. After verification and a site survey, the office issues a demand notice showing the connection charges, the meter cost element and a refundable security deposit. The demand notice is paid at a designated bank or through a supported online channel, and meter installation follows after payment and verification. A straightforward domestic connection up to a small load is typically completed in about thirty days from a complete application, but the schedule depends on the load band, the site conditions and verification, and the office confirms the timeline for each case. Never pay a private agent for a connection; every official payment is made against a printed demand notice or an official voucher.
A change of load, known as load extension or load reduction, is needed when the connected load grows or shrinks — for example, after adding air conditioners or a water pump, or after removing heavy machinery. The consumer applies at the sub-division, the office checks the service line and transformer capacity for the area, and a revised demand notice is issued where charges apply. In farming areas, where tube wells form a large share of the load, the sanctioned load and the tariff category deserve particular care: a tube well billed under the wrong category can produce a bill far above the expected figure, and the correction should be sought with evidence of the actual use. Running a load far above the sanctioned load without approval risks a detection bill and disconnection, so the load should be regularised before the extra equipment is used routinely.
A change of name transfers the connection to a new occupant or owner. It needs proof of ownership or tenancy, the CNIC of the new consumer, and clearance of any arrears on the connection, because arrears travel with the connection rather than the person. A tariff category correction is similar: if a domestic connection is billed as commercial, or a shop is billed as domestic, the consumer should apply for correction with evidence of the actual use of the premises, since the category decides the slab rates and the final amount.
Meter matters are handled by the sub-division with the help of the meter testing section. A meter that has stopped, runs too fast or too slow, is burnt, or shows a blank display should be reported promptly, with a photograph of the meter and the reading. The office can test the meter, and where the meter is found defective, the billing for the affected period is revised under the rules. Tampering with a meter, bypassing it, or breaking its seal is an offence and leads to a detection bill and legal action; a consumer who suspects the meter is faulty should always report it rather than open it.
Net metering is available for consumers who install solar or wind generation. Under the net metering regulations issued by NEPRA in 2015, a three-phase consumer can install a generation facility within a set capacity range, apply to the distribution company on the prescribed form with an electrical inspector's certificate, sign a net metering agreement, and obtain a generation licence from NEPRA. The company then installs a bi-directional meter that records both the electricity taken from the grid and the surplus sent back to it. The exported units are credited under the rules in force, which have been revised from time to time, so the current buyback treatment should be confirmed with the sub-division before investing in a system. Only a licensed installer should be used, and the system must not be connected to the grid before the company approves it. In upper Sindh, where sunshine is strong for most of the year, solar generation is common, but the grid connection still needs the company's approval and meter.
SEPCO consumers have three main complaint routes, and they all feed the same record. The helpline 118 is toll-free and works around the clock for faults, outages, overbilling, meter problems and load shedding complaints. The SMS service on 8118 accepts complaints by text message with the reference number. The online route is the Customer Complaint Management System (CCMS) run by PITC at ccms.pitc.com.pk, where a complaint is filed against the reference number and can be tracked afterwards. The email address ccms@pitc.com.pk is the complaint address published for the portal. Using a channel that gives a tracking number is always better than an unrecorded visit, because escalation depends on that record.
When complaining, keep four things ready: the fourteen-digit reference number, the consumer name and address, the feeder or sub-division name if known, and the facts of the problem. For a wrong reading, photograph the meter showing the reading and the meter number, in daylight, with the digits readable. For an outage, say whether the whole street or only your premises is affected, because a feeder fault is fixed differently from a service-line fault. Note the complaint number received by SMS, and note the date of every call and visit. Published service standards expect most complaints to be acknowledged quickly and resolved within about two weeks, with longer times for cases needing investigation; the tracking number is what lets a consumer show how long a case has been pending.
If the sub-division does not resolve a complaint, the consumer can escalate. The next step is NEPRA's Consumer Affairs Division, which takes complaints where the distribution company has failed to redress the grievance or has rejected it without justification; the complaint history from CCMS and the helpline is the evidence for that step. The Federal Ombudsman, the Wafaqi Mohtasib, also accepts complaints about maladministration by public utilities, free of charge. Courts are a last resort for billing disputes, and most billing matters are settled at the company or regulator level when the record is complete.
One safety warning matters more than any other. No genuine SEPCO or PITC official will ask a consumer to send money through Easypaisa, JazzCash or a bank transfer to a personal account for a bill, a meter, a repair, a bill adjustment or a new connection, and no official will ask for an OTP or PIN. Calls and messages of that kind are fraud. End the call, do not share any code, and report the number on helpline 118.
Two ideas explain most of the variation in domestic bills: the slab system and protected status. Under the slab system, units are not all charged at one rate. The first block of units is charged at the lowest rate, the next block at a higher rate, and so on, so the average cost per unit rises as consumption rises. This is why two homes with similar habits can receive very different bills, and why a small increase in units near a slab boundary can cause a noticeable jump in the total.
Protected status is a separate idea. A domestic consumer whose average monthly use over the previous six billing cycles stays at or below two hundred units is treated as protected and is charged lower slab rates. Once that six-month average crosses two hundred units, the consumer is reclassified as non-protected, and both the slab rates and the fixed charges rise. The status is therefore about a six-month pattern, not about a single month: one heavy month does not by itself remove protection, and one light month does not by itself restore it. The bill shows the category applied, and a consumer who believes the category is wrong should raise it with the sub-division with the bills for the last six months in hand.
The remaining lines on the bill are easier to understand once the slab idea is clear. Fixed charges are a standing amount for the connection, linked to the sanctioned load. The fuel price adjustment reflects changes in fuel costs and moves up or down from month to month; it is set through the regulatory process rather than by SEPCO itself. GST, electricity duty and other levies are government charges collected through the bill. The television fee is a small fixed charge included in every bill. None of these lines is set by the person who reads the meter, which is why a complaint about them is a complaint about the bill itself and should be filed as a billing complaint rather than argued at the meter reader's visit.
No. The PITC portal accepts the fourteen-digit reference number or the ten-digit Customer ID. A bill cannot be searched by CNIC, name or address. The reference number is printed at the top of any old bill. A sepco online bill check needs the reference number, not a CNIC, and the result shows amount, due date and units.
Check the fourteen digits again against the old bill, confirm that the company selected is SEPCO, and re-enter the number without spaces or dashes. If the number is correct and the message persists, the bill for the current month may not have been issued yet, or the connection record may need correction at the sub-division office. A sepco online bill lookup with one wrong digit returns no record, so re-read the number from the newest printed bill.
Yes. A printed duplicate from the original-bill view is accepted at banks, post offices and payment points, and the reference number on it works for online payment through 1Bill, Easypaisa and JazzCash.
Usually within one to two working days. Check again after 24 to 48 hours. If the status is still unpaid, take the payment receipt to the sub-division office and ask for the payment to be traced instead of paying again.
Call helpline 118 or send an SMS to 8118 with your reference number. Say whether the whole street is affected or only your premises, and keep the complaint number sent by SMS for follow-up.
In deserving cases the sub-division can allow payment in instalments with the approval of the competent officer. Apply before the due date and get the arrangement recorded against the connection; paying part of a bill without an arrangement leaves the rest as arrears.
Not necessarily. SEPCO serves pockets on the edges of neighbouring districts, including parts of Jamshoro, Naushehro Feroze and Shaheed Benazirabad. The company name printed on the bill is the deciding fact; if it says SEPCO, the bill belongs to SEPCO.
Apply to the sub-division under the NEPRA net metering regulations with the prescribed form and an electrical inspector's certificate, using a licensed installer. After technical review, an agreement is signed, NEPRA issues a generation licence, and a bi-directional meter is installed. Confirm the current buyback and fee treatment with the office before investing, because the rules have been revised over time.
SEPCOSukkur Electric Power Company